Once your order has been placed we take the utmost care to ensure it gets to you as quickly and safely as possible. Orders are shipped Monday to Friday, all in-stock orders will ship out the same day provided they are received by their respective warehouse before midday*.
*EU orders ship next day
EU orders ship from our EU warehouse facility in the Netherlands
US Orders now ship from our US Warehouse
All other orders ship from our UK warehouse facility.
Import Taxes
Import VAT charges no longer apply to our EU customers.
All our prices include sales VAT, you will not be liable for any charges at the border. If you do incur import tax charges when you receive your package we will reimburse you for this cost. Please send proof of payment and receipts of charges to [email protected].
All UK pricing is shown inclusive of tax. Tailfin charges the same final price for UK and Channel Islands customers, this ensures our customers are charged the same, regardless of where they live. If customers in the Channel Islands incur any additional charges to receive their orders we will reimburse these – please send proof of payment to [email protected]
Please note: It is a legal requirement that we declare the full value of the goods (including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form and thus we cannot inaccurately describe the contents, claim a lower value or mark as a gift. In the instance that the customer incurs extra import charges, they are encouraged to pay the levies and then send proof of payment to [email protected], where we will reimburse the cost in full.
Tracking information
Track your order
Customers with shipments sent via DHL, GLS or DPD will receive a text message with delivery date and times, tracking links will also be emailed. All other shipments will receive their tracking links via email, once the order has been dispatched from our warehouse.
Shipping Services
We ship free worldwide on orders over $205.00. Shipping costs for orders below this amount will be shown at the checkout, and depend on the region and size of the parcel.
Below are the carriers we use when free shipping. Carriers may vary when ordering below our freeship threshold ($205.00), but you will be notified at checkout of transit times and cost, with express options available also.
| REGION | AVERAGE TRANSIT TIMES | FREE-SHIPPING CARRIER |
| UK (exc. Channel Islands) | 1-2 business days |  |
| EU – Zone 1* | 1-3 business days |  |
| EU – Zone 2** | 3-5 business days | |
| EU – Zone 3*** | 5-15 business days |  |
Switzerland | 2-4 business days | |
| USA | 2-5 business days |  |
| Canada, Australia & NZ | 5-15 business days | |
| Asia | 5-15 business days | |
| Rest of the world | 5-15 business days | |
*EU – Zone 1: Germany, Belgium, France, Poland, Luxembourg, Netherlands, Austria, Denmark, Italy, Czech Republic, Slovakia, Lithuania
**EU – Zone 2: Portugal, Bulgaria, Croatia, Estonia, Latvia, Hungary, Ireland, Spain, Finland, Romania, Slovenia, Monaco, Sweden, Malta, Greece
***EU – Zone 3: Norway, Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibraltar, Iceland, Liechtenstein, San Marino, Turkey
BPOST: Once your order arrives in the destination country, BPOST will hand it to your local postal service for final delivery