Once your order has been placed we take the utmost care to ensure it gets to you as quickly and safely as possible. On this page you will find all the information you need on our shipping and delivery.
Whilst we’re doing our best and working hard with our suppliers to ensure smooth and timely delivery of our products, the Covid-19 pandemic presents challenges unprecedented to the world of shipping, and delays at times can be expected. We will post any updates here on whether we are expecting any, to give you as much warning as possible.
January 2021 delays into Europe – We are experiencing large delays on the road crossing into Europe, and have been forced to change our courier for the time being. If you require your goods quickly, please select the Express Option at the checkout, these orders will ship via DHL air freight so are not suffering the same delays as our road services.
For further information on the delays, direct from our courier DPD, follow this link: https://www.dpd.co.uk/email/dpd-pausing-eu-services-07012020.html
Taxes, duty, and VAT – All EU orders have the duty, taxes, and administration charges included in the retail price. If you are ordering your package after the 1st of January, do not fear – you should NOT incur any charges for you to pay to import the goods into the EU. If you do incur charges, please pay them on receipt, then email [email protected] for a reimbursement.
(express options are available at checkout)
|REGION||AVERAGE TRANSIT TIMES||CARRIER|
|UK (exc. Channel Islands)||1-2 business days|
|EU – Zone 1*||1-2 business days|
|EU – Zone 2**||5-9 business days|
|EU – Zone 3***||5-15 business days|
|USA, Canada, Australia & NZ||1-3 business days|
|Asia||5-9 business days|
|Rest of the world||5-15 business days|
*EU – Zone 1: Germany, Netherlands, Luxembourg, Ireland, France, Belgium, Channel Islands, Isle of Man, Scottish Highlands
**EU – Zone 2: Bulgaria, Sweden, Croatia, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Lithuania, Norway, Romania, Slovenia, Switzerland, Portugal, Spain, Czech Republic, Denmark, Italy, Austria, Poland
***EU – Zone 3: San Marino, Monaco, Albania, Andorra, Cyprus, Faroe Islands, Gibraltar, Greenland, Liechtenstein, Bosnia & Herzegovina, Turkey, Malta, Armenia, Georgia, Belarus, Ukraine
Customers with shipments sent via DPD will receive a text message with delivery date and times, tracking links will also be emailed. All other shipments will receive their tracking links via email, once the order has been despatched from our warehouse.
We ship free worldwide on orders over £200. Shipping costs for orders below this amount will be shown at the checkout, and depend on the region and size of the parcel.