Shipping

Once your order has been placed we take the utmost care to ensure it gets to you as quickly and safely as possible. Orders are shipped Monday to Friday, all in-stock orders will ship out the same day provided they are placed before 12:00 (UK time).

EU ORDERS NOW SHIP FROM OUR EU WAREHOUSE FACILITY IN THE NETHERLANDS

All other orders ship from our UK warehouse facility.

On this page, you will find further information regarding shipping and delivery.


Import Taxes

Import VAT charges no longer apply to our EU customers.

All our prices include sales VAT, you will not be liable for any charges at the border. If you do incur import tax charges when you receive your package we will reimburse you for this cost. Please send proof of payment and receipts of charges to [email protected].

All UK pricing is shown inclusive of tax. Tailfin charges the same final price for UK and Channel Islands customers, this ensures our customers are charged the same, regardless of where they live. If customers in the Channel Islands incur any additional charges to receive their orders we will reimburse these – please send proof of payment to [email protected]

Please note: It is a legal requirement that we declare the full value of the goods (including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form and thus we cannot inaccurately describe the contents, claim a lower value or mark as a gift. In the instance that the customer incurs extra import charges, they are encouraged to pay the levies and then send proof of payment to [email protected], where we will reimburse the cost in full.


Brexit Update

All EU shipments now ship from our Netherlands facility, so Brexit will not affect your package delivery.


Shipping Services

Below are the carriers we use when free shipping. Carriers may vary when ordering below our freeship threshold (£100.00), but you will be notified at checkout of transit times and cost, with express options available also.

REGION AVERAGE TRANSIT TIMESFREE-SHIPPING CARRIER
UK (exc. Channel Islands)1-2 business days
EU – Zone 1*1-3 business days
gls logo
EU – Zone 2**3-5 business days
gls logo
EU – Zone 3***5-15 business days

Switzerland
2-4 business days
USA1-3 business days
Canada, Australia & NZ5-15 business days
Asia5-15 business days
Rest of the world5-15 business days

*EU – Zone 1: Germany, Belgium, France, Poland, Luxembourg, Netherlands, Austria, Denmark, Italy, Czech Republic, Slovakia, Lithuania

**EU – Zone 2: Portugal, Bulgaria, Croatia, Estonia, Latvia, Hungary, Ireland, Spain, Finland, Romania, Slovenia, Monaco, Sweden

***EU – Zone 3: Norway, Greece, Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibralter, Iceland, Liechtenstein, Malta, San Marino, Turkey

BPOST: Once your order arrives in the destination country, BPOST will hand it to your local postal service for final delivery


Tracking information

Customers with shipments sent via DHL, GLS or DPD will receive a text message with delivery date and times, tracking links will also be emailed. All other shipments will receive their tracking links via email, once the order has been dispatched from our warehouse.


Costs

We ship free worldwide on orders over £100.00. Shipping costs for orders below this amount will be shown at the checkout, and depend on the region and size of the parcel.


The other parts

The average transit times are taken from our carriers’ terms, and although are almost always correct, occasional unforeseen circumstances can cause delays. We will always do our best to notify you of any delays the moment we become aware of them.

Our estimated shipping times for economy delivery are as follows:

UK (inc. Channel Islands)
1-2 business days

EU – Zone 1*
2-4 business days


EU – Zone 2**
4-6 business days


EU – Zone 3***
5-15 business days


USA, Canada, Australia & NZ
1-3 business days

Asia
5-15 business days


Rest of the world
5-15 business days

*EU – Zone 1: Germany, Belgium, France, Poland, Luxembourg, Netherlands, Austria, Denmark, Italy, Czech Republic, Slovakia, Lithuania
**EU – Zone 2: Portugal, Bulgaria, Croatia, Estonia, Latvia, Hungary, Ireland, Spain, Finland, Romania, Slovenia, Monaco, Sweden, Norway, Switzerland
***EU – Zone 3: Greece, Albania, Andorra, Bosnia and Herzegovina, Cyprus, Faroe Islands, Gibralter, Iceland, Liechtenstein, Malta, San Marino, Turkey

Click here for our returns information.

Tailfin products are designed to help you create amazing experiences. But we also want to make sure you’re covered if things don’t go as planned.

Tailfin Crash Replacement Service

Sadly, no warranty within the cycling industry will completely protect you from damage caused by due to crashes, accidents or other mishaps. But if you are unfortunate enough to suffer a crash, then we want to help you get back on the bike. If you’re Tailfin products are damaged as the result of a crash, then we will arrange a 30% discount for you on a like-for-like replacement.

Tailfin 5-Year Warranty *

Tailfin believes in making high-quality products that you can absolutely trust. For that reason, we guarantee all our products against manufacturing defects for 5 years from the date of purchase. If your product fails due to a manufacturing defect – we will repair the product where possible and replace it when it is not.

How To Claim

If you’ve suffered from a crash or discover a manufacturing defect on a Tailfin product please email us at [email protected] with supporting images of the damage/defected product.

* The warranty protects the customer against manufacturing defects and faults but does not cover issues, problems or damage arising from wear and tear, misuse, modification, improper installation or crash damage.