Once your order has been placed we take the utmost care to ensure it gets to you as quickly and safely as possible. On this page you will find all the information you need on our shipping and delivery.
Whilst we’re doing our best and working hard with our suppliers to ensure smooth and timely delivery of our products, the Covid-19 pandemic presents challenges unprecedented to the world of shipping, and delays at times can be expected. We will post any updates here on whether we are expecting any, to give you as much warning as possible.
Duty and Import VAT – All shipments into Europe Zone 1 (Germany, France, Switzerland, the Netherlands, Belgium and Poland) include VAT and Duty in the final price at checkout, and will ship with all duties, taxes and charges paid. EU Zone 2 & 3 shipments may incur charges, import VAT and duty on import. This is due to incoming VAT registration changes in Europe, due to Brexit. The customer will be liable for all charges on import, but if you email us at [email protected] we will issue a reimbursement.
Below lists the carriers we use when free shipping. Carriers may vary when ordering below our freeship threshold (£200), but you will be notified at checkout of transit times and cost, with express options available also.
|REGION||AVERAGE TRANSIT TIMES||FREESHIPPING CARRIER|
|UK (exc. Channel Islands)||1-2 business days|
|EU – Zone 1*||1-2 business days|
|EU – Zone 2**||2-4 business days|
|EU – Zone 3***||5-15 business days|
|USA, Canada, Australia & NZ||1-3 business days|
|Asia||2-4 business days|
|Rest of the world||5-15 business days|
*EU – Zone 1: Germany, Netherlands, France, Belgium, Poland, Switzerland, Channel Islands, Isle of Man, Scottish Highlands.
**EU – Zone 2: Bulgaria, Sweden, Croatia, Estonia, Finland, Hungary, Latvia, Lithuania, Norway, Romania, Slovenia, Portugal, Spain, Czech Republic, Denmark, Italy, Austria, Luxembourg, Ireland.
***EU – Zone 3: Iceland, San Marino, Monaco, Albania, Andorra, Cyprus, Faroe Islands, Gibraltar, Greenland, Liechtenstein, Bosnia & Herzegovina, Turkey, Malta, Armenia, Georgia, Belarus, Ukraine, Greece.
Customers with shipments sent via DHL or DPD will receive a text message with delivery date and times, tracking links will also be emailed. All other shipments will receive their tracking links via email, once the order has been dispatched from our warehouse.
We ship free worldwide on orders over £200. Shipping costs for orders below this amount will be shown at the checkout, and depend on the region and size of the parcel.