Returns

We are happy to refund or exchange any unwanted items. If you’ve realised it’s not what you need, it has arrived damaged in some way, or you’ve simply just changed your mind, let us know and we’ll help you with your return. As long as the item is unused, in the original packaging, with the return request actioned within 30 days of receipt, we’ll be right on hand to help you out.

Please note, unwanted items are returned at your own expense.

How to return items;

Ensure you complete our online Returns Form before shipping items back to us. Items sent to us with a missing or incomplete online form will delay the processing of your return. Once we have received the package we will either exchange or refund – as per your request.

Return postage on unwanted items is non-refundable. If your item is being returned as a result of our error (damaged, faulty, wrong item, etc.), we will refund standard postage costs.


Sending your return;

You can use any shipping service to send your return however for large or high-value orders we recommend using a tracked service.

Include a note with your order number and email address inside the package so we are able to identify the return.

Please ensure returns are securely packaged. Avoid attaching labels or writing directly on the product packaging. All items should be returned to us unassembled.

Our Returns Address;

Tailfin Returns, Spike Island
133 Cumberland Road
Bristol
BS1 6UX
United Kingdom


Refunds;

Once we receive your return please allow up to 5 Business Days for us to process it. You will receive an email confirmation once the return has been completed and your refund has been issued. Please note all refunds will be processed to the original payment method used.


Exchanges;

Once we receive your return please allow up to 5 Business Days for us to process it. You will receive an email confirmation with details of your exchange (and any refunds or additional costs). Exchanges are subject to stock availability and the shipping date will be stated in your email confirmation. For urgent exchanges please place a new order for the item you require and return the unwanted item at your convenience for a refund.

If you live outside of the UK

How to return items;

Ensure you complete our online Returns Form before shipping items back to us. Items sent to us with a missing or incomplete online form will delay the processing of your return. Once we have received the package we will either exchange or refund – as per your request.

Return postage on unwanted items is non-refundable. If your item is being returned as a result of our error (damaged, faulty, wrong item, etc.), we will refund standard postage costs.


Sending your return;

You can use any shipping service to send your return however for large or high-value orders we recommend using a tracked service.

Ensure all packages are marked “RETURNED GOODS – FAILED SALE”

Include a note with your order number and email address inside the package so we are able to identify the return.

Please ensure returns are securely packaged. Avoid attaching labels or writing directly on the product packaging. All items should be returned to us unassembled.

Our Returns Address;

Tailfin Returns, Spike Island
133 Cumberland Road
Bristol
BS1 6UX
United Kingdom


Refunds;

Once we receive your return please allow up to 5 Business Days for us to process it. You will receive an email confirmation once the return has been completed and your refund has been issued. Please note all refunds will be processed to the original payment method used.


Exchanges;

Once we receive your return please allow up to 5 Business Days for us to process it. You will receive an email confirmation with details of your exchange (and any refunds or additional costs). Exchanges are subject to stock availability and the shipping date will be stated in your email confirmation. For urgent exchanges please place a new order for the item you require and return the unwanted item at your convenience for a refund.

If you have received the wrong items or you are missing items from your order please contact [email protected]