Customer communication is important to us. If you have any questions, queries, or suggestions about these terms and conditions (or anything else!) please get in touch via email at [email protected].
These terms and conditions apply to the use of our website www.tailfin.cc. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.
We may revise these terms and conditions at any time by updating this page. You should check the website from time to time to review the current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
1. General conditions
1.1 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
1.2 All rights regarding the design and information on this website are owned by Tailfin Ltd. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. We reserve the right to change or withdraw any part of our website. These terms are governed by the laws of England and Wales, and any disputes arising will be dealt with by the courts of England and Wales only.
1.3 The Tailfin logo and Tailfin icon are a trademark of Tailfin Ltd and its use and reproduction is only permitted with express prior written permission from Tailfin Ltd.
2. Ordering from us
2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgment, detailing the products you have ordered via email immediately after your order has been placed.
2.2 Our acceptance of an order takes place when we despatch the order, we will send you a despatch confirmation by email the moment your order leaves our warehouse.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.
3. Cancellation, returns, and damages
3.1 We are happy to refund or exchange any unwanted items. If you’ve realised it’s not what you need, it has arrived damaged in some way, or you’ve simply just changed your mind, let us know and we’ll help you with your return. As long as the item is unused, in the original packaging, with the return request actioned within 30 days of receipt, we’ll be right on hand to help you out.
Please note, unwanted items are returned at your own expense.
3.2 Please ensure you carefully inspect your package when it arrives. In the unlikely event that the goods or packaging have been damaged in transit, please contact the carrier within 24 hours to submit a claim. Once you have submitted the claim, please also send us a copy to [email protected] (with images).
4. Pricing, shipping, and customs charges
4.1 Where we charge separately for packaging or shipping, you will be notified at the checkout of any extra charges on your order.
4.2 All orders include VAT, however different customs procedures and charges apply depending on the value of your order and your delivery address:
4.2 a) UK Orders – All orders are shipped from our warehouse in Bristol, and no VAT charges are required to receive your package.
4.2 b) EU Orders – All orders are shipped from our warehouse in the Netherlands, and no VAT or customs charges of any sort are required to receive the goods. Goods are able to move freely across borders within the EU member states.
4.2 c) Everywhere else – The customer acts as the importer of record and will need to cover all customs charges owed when receiving your order (taxes are only charged when your order reaches a certain limit, check your country’s limit here). Tailfin agrees to reimburse for these charges, but the customer is required to make a claim with our customer service department to action this ([email protected]). More detail can be found on our Shipping Page.
4.3 Occasionally we will change our pricing on certain products, based on material costs, major currency fluctuations, product improvement costs, etc.
5. Visitor material and content
6.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
6.2 The material on this Website is provided “as is” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
7.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
7.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
7.3 If your use of material on this Website results in the need for servicing, repair, or correction of equipment, software, or data, you assume all costs thereof.
7.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees, and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
8. Company details
8.1 www.tailfin.cc is the official online store for Tailfin. Tailfin is operating under the laws of the United Kingdom. Tailfin Ltd is a company with the registered address:
Tailfin Ltd, Cocoa House, 129 Cumberland Road, Bristol, BS1 6UY, UK
Company Number: 10631226