Real Life, Real Help – Introducing Tailfin Care

Tailfin products are designed to help you create amazing experiences. But we also want to make sure you’re covered if things don’t go as planned.

Tailfin Crash Replacement Service

Sadly, no warranty within the cycling industry will completely protect you from damage caused by due to crashes, accidents or other mishaps. But if you are unfortunate enough to suffer a crash, then we want to help you get back on the bike. If your Tailfin products are damaged as the result of a crash, then we will arrange a 30% discount for you on a like-for-like replacement.

Tailfin 5 Year Warranty *

Tailfin believes in making high-quality products that you can absolutely trust. For that reason, we guarantee all our products against manufacturing defects for 5 years from the date of purchase. If your product fails due to a manufacturing defect – we will repair the product where possible and replace it when it is not.

How To Claim

If you’ve suffered from a crash or discover a manufacturing defect on a Tailfin product please email us at [email protected] with supporting images of the damage/defected product.

* The warranty protects the original customer against manufacturing defects and faults but does not cover issues, problems or damage arising from wear and tear, misuse, modification, improper installation or crash damage.