Last Updated May 2018
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
WHO WE ARE:
We are Tailfin, and we design and manufacture some of the world’s finest bikepacking equipment, selling only direct-to-customer from our own website.
Our registered office is at Unit 58, Spike Design, 133 Cumberland Road, Bristol, BS1 6UX, UK
INFORMATION THAT WE COLLECT FROM YOU:
When you visit, register, or order products or services on tailfin.cc you may be asked to provide certain information about yourself including your name, contact details, and credit or debit card information.
We may also collect information about your usage of our website, including device and log information (which devices you accessed our site with, and how you interacted with certain pages), local storage information (such as internet protocol addresses, cache data, and cookies or similar technology). We will never share this data with any third parties. We may also collect and store information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION:
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, and improve the usability of our website.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website, our services and offerings. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, you can unsubscribe at any time by clicking the link at the bottom of any of our email communications, or simply email us at [email protected] with details of your request.
DISCLOSURE OF YOUR INFORMATION:
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, or provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell, or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at [email protected]
SECURITY AND DATA RETENTION:
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. We do not store card details.
If you are resident in the European Economic Area and/or your personal information is processed in the context of our UK office, you have certain legal rights in respect of the personal information about you held by us. This includes the right to obtain a copy of this information on request, and the right to correct, amend or delete such personal information or object to it being used for certain purposes (including marketing). We may ask you to verify your identity before we can act on your request.
We will comply with any requests to exercise your rights in accordance with applicable law, and so there may be circumstances where we are entitled to refuse your request. For example, where permitted to by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort (where we are permitted to charge a fee under applicable law). We aim to maintain any information we hold and our Site in a manner that protects information from accidental or malicious destruction. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection. In the UK, the data protection authority is the Information Commissioner’s Office.
ACCESSING AND UPDATING:
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at [email protected] We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries, and requests relating to our use of your information are welcomed and should be addressed to [email protected]