If you can't find the answer to your query below, please email us at:
New Customers : firstname.lastname@example.org
Existing Customers : email@example.com
If you're unsure of the Thru Axle you need please check out this page. If your bike isn't listed in the table, or you're still unsure, just email us through at firstname.lastname@example.org and we'll give you a hand
If you're unsure of the axle type of your bike, see our blog post here.
Yes, you will receive 'security screws' when you purchase your rack, these will allow you to secure the rack to your bike.
Please email us at email@example.com to order replacement security screws.
You will be provided with an extra long aero seat post connector with the rack, but please be aware that it may rub into the carbon finish over time. We suggest placing some soft material in between the two parts to lessen the chance of this happening.
You can find them here. When replacing them we advise you bond them in place with superglue.
Please visit our returns page here to find a solution to the problem.
Yes. The T1 Boosters can be attached to the T1 Rack enabling other brands of pannier to fit the rack. These can be added as a spare if you are buying a package.
Please be aware though that the Booster are not a 'perfect science' just yet. There are hundreds of other bags on the market so the fit may not be perfect. Although we have designed the rack to work well with other brands of pannier, it is designed to work amazingly well with our bags.
Each bag has a load capacity of 9kg, so two bags will allow 18kg to be loaded on the rack.
The differences between the two bags are subtle; they are both ultrasonically welded, 100% waterproof, and same 22-litres capacity.
The distinction that can be seen is that the Super Light (SL) bag is one of the lightest panniers on the market weighing in at 650 grams, and is designed for those who want to save grams and travel fast - whether that be commuting or touring.
The Ultra-Durable (UD) is the more robust of the two, constructed with thicker, tougher walls. It's hypalon construction means it will stand up to more of a rough ride and is suited to those who expect their bags to take a pounding. The UD also features a waterproof external pocket, and weighs in at 800g.
Fundamentally, SL is about speed and the UD is about durability.
Yes! Every bag comes with spacers that allow it to fit racks with 8, 10 and 12mm diameter tubing.
We don't recommend using the bag if the clamp is defective. If your clamps become damaged, go to our Returns Page here and fill in our repair form to arrange a spare part, or repair.
If there is a small hole in the bag and you're on the road, we recommend using a high quality repair kit or heavy duty sealing and repair tape (e.g McNett Tenacious). For longer term, reliable fixes though we always recommend you arrange a repair with us.
Please visit our returns page here and we'll aim to get you back on the road as quickly as possible.
Yes you can, you'll need to check the axle type on your second or third bike is the same, if it isn’t you'll need a new axle to make it compatible. It's a good idea to buy a new axle for each bike anyway, just for ease of changing between them. All of our axles can be found here.
Yes we are now compatible with this system on most Focus bikes, check it out on a Focus Paralane here. Simply select RAT from the dropdown menu when ordering your rack. To fit you will have to replace the RAT insert on the frame.
Yes, all our axles fit both bikes with rim and disc brakes.
Yes you can, our racks and bags are designed for long-life and ease, so you are able to replace almost every part yourself. To see our list of replacement spares click here.
Unfortunately, we cannot amend any details of your order once it has been placed. We suggest that if you have ordered something you no longer want, wait for it to arrive and then send it back to us for a refund. For our full returns policy click here.
We offer free shipping on all our packages, worldwide - please note, a package consists of either T1 + SL/UD. For all other items, shipping depends on your location and the size of your order, you'll be notified at the checkout.
Our estimated shipping times for economy delivery are as follows:
UK (2-4 business days)
EU (3-7 business days)
USA & CANADA (5-15 business days)
AUSTRALIA (5-15 business days)
ASIA (6-10 business days)
REST OF WORLD (5-15 business days)
Please note: you can always upgrade to Express Shipping, there will be an option for this at checkout.
You will be sent tracking information to your registered email address once the package has left our facility.
Click here to see our returns policy.
Follow the steps on our returns page here.