COVID-19: Tailfin Shipping Updates

We are all experiencing what can only be described as ‘crazy times’; self-isolation and quarantining now seem to be enforced everywhere throughout Europe, Asia, and North America. With outdoor exercise seemingly escaping the tight laws of quarantine in various countries, cycling is coming through as one of the most important aspects of our lives.

Here at Tailfin, we are working around the clock to ensure that our package deliveries remain unaffected and to ensure that our products are still readily available for our customers, in order to make your trip to the shops to collect food and supplies a little easier and more enjoyable.

Here you will find daily updates on shipping routes and potential areas of delays, so you can be assured that the package you paid for will arrive at your door.

Our Shipping Explained

We sell all of our products direct-to-customer (no retailers or shops), so ensuring our shipping lines work well and stay clear of delay is of paramount importance to us. We ship all our parcels via commercial cargo freight – rather than the slightly more cost-effective passenger freight (putting our packages onto passenger airlines for transport)- to ensure more accurate transit estimations. This is even more important right now, as cargo shipments are the only international shipments still being accepted everywhere.

All of our parcels are tracked and traced, so you can keep an eye on it as it moves along these lines. If something stops, we have a dedicated team on hand to assist – all you need to do is email [email protected] with details of your query.

Economy Deliveries – Once the parcel is in your country of origin it is passed onto local couriers for the final leg, so you can be sure that as long as there is a local postage service offered in your country, your parcel will make it to you.

Express Deliveries – These are sent with DHL, and don’t leave their care from pick-up to drop-off.

Shipping Updates

As the pandemic runs its course, we will receive daily updates from our shipping forwarder, with notice of delays, rerouted routes and areas under complete quarantine. We will then pass these updates onto our customers via this page, so if you’re worried about shipping, it would be worth checking this page before pressing the button.

CURRENT (as of 15:30 22nd May):

Fulfillment – Our warehouse team is working hard throughout but has been stretched and slowed by this pandemic so far. A build-up of freight leaving the UK is adding to these delays. In some cases, it’s taking 3-5 days just to pass through UK ports before leaving for Europe.

North America – Backlog clear, no delays expected.

Europe – Limited services into France, Italy, Eastern Europe, and Scandinavia – we still ship, but expect delays.

Asia – Delays into Singapore.

Australasia – Delays into Australia due to the high demand for freight into the region.

That’s it, so far no major delays anywhere, but we will continue to update this post throughout the coming weeks. It goes without saying that our thoughts are with all of you out there currently having difficult times. We look forward to the days when everyone can get back out on the bike and put this all behind us, but until then make the most of the little joys you can.